LVT Test Laboratories
Customer Satisfaction Evaluation Form

Customer Satisfaction Evaluation Form

Customer Satisfaction Evaluation Form

Company Information
Company Name
Survey Number (Filled by LVT)
Phone
Type of Service You Have Received
EN / ISO / IEC 17065 : For product certification activity, please fill in the section below.
Degree of Satisfaction
1. Delivery of the Offers to You in the Requested Period
2. Ease of Access to Relevant Persons
3. Respect and Courtesy to You
4. Your General Opinion About Informing You During The Application Process And Execution Of The Transactions
5. Service Realization Time
6. Professional Knowledge and Skill Sharing of Auditor Staff
7. Evaluation of the Audit Service
8. Compliance With Neutrality and Confidentiality Principles Throughout Your Working Process
9. The Degree of Meeting the Expectations of the Transactions Made When You Make Any Requests or Complaints
10. Accreditation Scope Meeting Your Needs
EN / ISO / IEC 17025 : For test services activity, please fill in the section below.
Degree of Satisfaction
1. Delivery of the Offers to You in the Requested Period
2. Ease of Access to Relevant Persons
3. Respect and Courtesy to You
4. Qualification Level of Our Laboratory as a Technical Infrastructure for tests
5. Service Realization Time
6. Professional Knowledge - Skill and Competence of Technical Staff
7. Providing Appropriate Solutions To Your Problems On Time, When Requests Or Complaints
8. Your General Opinion on the Quality of Test Service and Test Reports Provided to You
9. Accreditation Scope Meeting Your Needs
10. Your General Opinion on the Service Provided by LVT as a Third Party Laboratory
11. Which Could Be the Reason of Preference in Your Studies with LVT? (You Can Make Multiple Choices)

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